Cancellation and Refund Policy

• We never charge you automatically, so there is nothing to switch off to stop paying.
• You can cancel at any time. Your plan runs until the end of the period you paid for.
• Yearly plans can be refunded in full within 14 days of the first yearly payment.
• Payments taken by mistake or twice are always refunded in full.

Trials and the Free plan cost nothing and need no payment details. When a trial ends, the workspace moves to the Free plan's limits unless you choose to pay.

To cancel, simply do not pay for the next month. The service continues until the end of the month already paid for. We do not refund part-used months.

If you cancel within 14 days of your first yearly payment, we refund it in full. After 14 days, the plan runs to the end of the paid year and is not refunded. Renewals of a yearly plan are refundable in the same way within 14 days of the renewal payment.

You can remove members at any time. The lower number of members applies from your next period; the current period is not refunded for removed members.

A prepaid pack that has not been used at all can be refunded within 14 days of purchase. Once any part of a pack has been used, it is not refundable.

If you were charged by mistake, charged twice, or charged for a plan you did not choose, we refund the full amount.

If Cadlytic was unusable for a large part of a paid period because of a fault on our side, tell us and we will refund or credit the affected part of that period. Service-level credits beyond this apply only under a written agreement.

Email [email protected] from your organization's billing or admin email with the invoice number. We reply within 2 working days.

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days of approval (your bank may take longer to show it). The refund includes the GST you paid, and we issue a credit note against the original invoice.

See also our Terms of Service and Delivery of Service.